For more information on the Zendesk API see: http://developer.zendesk.com/documentation/rest_api/introduction.html
getAllUsers() - return all users in your Zendesk organization getAllTickets() - return all tickets (admin only) getTicketsForOrganization(orgID) - return all tickets for the given organization ID getTicket(ticket.id) - return information for the given ticket ID getTicketAudits(ticket.id) - return all audits for the given ticket ID getAllOrganizations() - return all organizations registered in your Zendesk organization getAllTicketMetrics() - return all ticket metrics in your Zendesk organization getAllSatisfactionRatings() - return all satisfaction ratings in your Zendesk organization
This package is a work in progress. It started out as a useful utility for myself. I will be adding more functionality and API calls over time. If there is a particular function you would like to see added, please do not hesitate to contact me.
Last Update: 12-28-2012
To install from CRAN, type in an R console:
To install this package from the source code available here, download it, and set your R working directory to wherever you saved the file. Then run:
> install.packages("zendeskR_0.3.tar.gz", repos=NULL, type="source")
## Initiate a Zendesk API session zendesk("username", "password", "https://help.basho.com") ## Your Zendesk credentials and organization URL users <- getAllUsers()